Privacy Policy
Last Updated: 5 November 2026
At UnderGround DSGN, we take your privacy seriously. We are committed to protecting your personal information and being transparent about how it is collected, used, stored and shared.
This Privacy Policy explains how we handle personal data when you visit our websites, create an account, enter our prize draws, contact us or interact with our services.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
UnderGround DSGN is an independent UK-based business specialising in decorative skateboard artwork and promotional prize giveaways.
The business is operated by Jake Curtin, trading as UnderGround DSGN, as a sole trader in England.
Jake Curtin is the data controller responsible for determining how and why personal information is processed for UnderGround DSGN's business activities.
Main website: https://undergrounddsgn.com/
Giveaways website: https://undergrounddsgn.basecomp.io/
Privacy enquiries: UnderGroundDSGNShop@gmail.com
For questions about your personal information or to exercise your data protection rights, please contact us using the email address above.
2. Personal Information We Collect
Depending on how you interact with our websites and services, we may collect the following information.
Personal and Contact Information
Full name
Email address
Telephone number, where provided
Postal and delivery address
Account registration details
Competition and Transaction Information
Prize draws entered
Entry numbers and entry history
Paid and free postal entry records
Transaction amounts and payment status
Prize claims and delivery information
Customer support correspondence
Technical and Website Information
IP address
Browser type and version
Device and operating system information
Website usage and interaction data
Cookie preferences and related technical information
Identity Verification Information
Where reasonably necessary, we may request information to confirm a winner's identity, age, eligibility or delivery details.
We will only request information reasonably necessary for the relevant purpose.
3. How We Collect Your Information
We may collect personal information when you:
Visit or browse our websites.
Create or manage an account.
Purchase competition entries.
Submit a free postal entry.
Enter or win a prize draw.
Contact our customer support team.
Subscribe to marketing communications.
Interact with cookies or website features.
We may also receive relevant transaction, account or technical information from service providers involved in operating our websites and competitions.
4. How We Use Your Personal Information
We process personal information for the following purposes.
Competition Administration
To register entries, administer prize draws, verify eligibility, select and notify winners, and deliver prizes.
Payments and Transactions
To process payments, maintain transaction records, administer refunds and resolve payment-related issues.
Customer Accounts
To create and manage customer accounts, provide access to relevant features and maintain account security.
Customer Support
To respond to enquiries, resolve complaints and provide assistance.
Fraud Prevention and Security
To detect suspicious activity, prevent fraudulent entries, protect accounts and maintain the security of our services.
Legal and Regulatory Compliance
To maintain records, respond to lawful requests and comply with applicable legal obligations.
Marketing Communications
To send promotional emails or updates about our products and competitions where we have the necessary consent or another lawful basis permitted under applicable marketing rules.
You can unsubscribe from marketing emails at any time.
Entering a competition does not require consent to receive promotional marketing.
5. Our Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases where applicable.
Performance of a Contract
Where processing is necessary to provide services you request, administer your competition entries, process purchases or fulfil prize obligations.
Legal Obligations
Where processing is necessary to comply with applicable tax, accounting, consumer protection or other legal requirements.
Legitimate Interests
Where processing is necessary for legitimate business purposes, such as preventing fraud, maintaining website security, responding to enquiries and improving our services, provided those interests are not overridden by your rights and freedoms.
Consent
Where we rely on your permission for activities such as non-essential cookies or certain marketing communications.
Where processing is based on consent, you may withdraw that consent at any time without affecting processing that was lawful before withdrawal.
6. Free Postal Entries
We collect personal information submitted through our free postal entry route to verify eligibility, register valid entries, administer prize draws and contact winners.
Postal entrants' personal information is processed according to the same privacy principles as information supplied by paid entrants.
We do not require postal entrants to consent to promotional marketing as a condition of entry.
Postal submissions and related records will be handled securely and retained only for as long as reasonably necessary for the relevant purposes.
7. Payment Information
Payments made through our websites are handled by the payment service providers made available through our checkout systems.
Payment providers may collect and process information necessary to authorise payments, prevent fraud, administer refunds and meet their legal obligations.
UnderGround DSGN does not intentionally collect or store full payment card numbers or card security codes.
We may retain limited transaction information, including payment status, transaction references and amounts, for accounting, customer support and record-keeping purposes.
Payment providers may act as independent data controllers for certain processing activities and may maintain their own privacy policies.
8. Sharing Your Personal Information
We do not sell your personal information.
We may share relevant personal information with trusted third parties where necessary, including:
Website hosting and competition platform providers.
Payment processing providers.
Delivery and postal service providers.
Email and customer communication services.
Technical support and security providers.
Professional advisers, where necessary.
Public authorities, regulators or law enforcement where legally required.
We share only the information reasonably necessary for the relevant purpose.
Where third parties process personal information on our behalf, we seek to ensure appropriate contractual and security safeguards are in place.
9. International Data Transfers
Some technology and service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take steps to ensure that an appropriate lawful transfer mechanism and safeguards are in place, as required by UK data protection law.
These may include UK adequacy regulations or approved contractual safeguards.
10. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes for which it was collected, including relevant legal, accounting, security and dispute-resolution requirements.
Retention periods depend on the type of information and why it is processed.
For example:
Account information may be retained while an account remains active and for a reasonable period afterwards where necessary.
Competition records may be retained to demonstrate fair administration, resolve disputes and meet legal obligations.
Financial and transaction records may be retained for the periods required by applicable tax and accounting law.
Marketing information is retained until consent is withdrawn or it is no longer needed, subject to limited records necessary to respect unsubscribe requests.
Customer support correspondence is retained only for as long as reasonably necessary.
When information is no longer required, we will securely delete or anonymise it, subject to applicable retention obligations.
11. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.
These measures may include:
Access controls and account authentication.
Secure website connections.
Restricted access to personal information.
Appropriate security measures provided by our technology partners.
Secure handling of competition and customer records.
Although we take reasonable precautions, no internet-based service can guarantee absolute security.
12. Your Data Protection Rights
Under UK data protection law, you may have the right to:
Access: Request a copy of personal information we hold about you.
Rectification: Request correction of inaccurate or incomplete information.
Erasure: Request deletion of personal information in certain circumstances.
Restriction: Request that we limit how your information is processed in certain circumstances.
Objection: Object to certain processing, including processing based on legitimate interests.
Data Portability: Request certain personal information in a structured, commonly used and machine-readable format where the legal conditions apply.
Withdraw Consent: Withdraw consent where processing relies on it.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, contact:
We will normally respond within one calendar month, subject to applicable extensions permitted by law.
We may request reasonable information to verify your identity before responding.
13. Marketing Communications
We may offer customers the opportunity to receive emails about new skateboard designs, competitions, promotions and business updates.
We will only send electronic marketing where permitted by applicable law.
You may unsubscribe from promotional emails using the unsubscribe link provided or by contacting us directly.
Unsubscribing from marketing will not prevent us from sending essential service communications relating to your account, entries, purchases or prizes.
14. Cookies and Similar Technologies
Our websites may use cookies and similar technologies to support essential functionality, remember preferences and understand website usage.
Where required, we will obtain consent before using non-essential cookies or tracking technologies.
You can find further information about cookies and how to manage your preferences in our Cookie Policy.
15. Children's Privacy
Our prize draws are intended exclusively for individuals aged 18 or over.
We do not knowingly accept competition entries from individuals under 18.
If we discover that an ineligible individual has entered a competition, we may invalidate the entry and take appropriate steps to delete information that is no longer required.
16. Automated Processing
Our websites may use automated systems to support account functionality, payment processing, fraud detection and competition administration.
We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals without appropriate safeguards.
Where applicable, individuals may have additional rights relating to qualifying automated decisions.
17. Third-Party Websites
Our websites may contain links to external websites or services, including social media platforms and payment providers.
We are not responsible for the privacy practices of independent third-party websites.
We encourage visitors to review the privacy policies of those services before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, services, technology or legal obligations.
The latest version will be published on this page with an updated revision date.
Where required by law, we will provide additional notice of material changes.
19. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can investigate.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
ICO website: https://ico.org.uk/
You can contact the ICO directly if you believe your data protection rights have been infringed.
20. Contact Us
For privacy-related questions, requests or complaints:
UnderGround DSGN
Data Controller: Jake Curtin, trading as UnderGround DSGN
Email: UnderGroundDSGNShop@gmail.com
Main Website: https://undergrounddsgn.com/
Giveaways Website: https://undergrounddsgn.basecomp.io/